xcashopTerms of Use
We at xcashop provide sportsbook betting, live-dealer casino tables, slot games, and esports markets to users in supported jurisdictions where our services are permitted by applicable law. When you create an account with xcashop, you agree to the terms outlined here. These terms govern your use of our platform, your deposits and withdrawals, your account security, and how we resolve disputes.
Our services are available only where local law permits. Users are responsible for verifying that access to xcashop and use of our platform comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you are located in an unsupported region, we will not process your registration or deposit requests.
This document covers account eligibility, deposit and withdrawal procedures, bonus terms, game rules, dispute resolution, and your rights and obligations as an xcashop user. By using our platform, you accept these terms in full.
Account eligibility and opening on xcashop
We at xcashop require all users to be at least 18 years of age and of legal age to gamble in their jurisdiction. You must provide accurate personal information — your full name, date of birth, national ID number, phone number, and email address — during account registration. We use this information to verify your identity and comply with anti-money-laundering regulations.
Our account-opening process includes Know-Your-Customer (KYC) verification. You upload a clear photo of your government-issued ID and a selfie holding that ID. We compare these documents against our database to confirm your identity matches the details you entered. Verification typically completes within hours; in some cases, it may take up to one business day if our systems require additional checks.
You may not open multiple accounts under different names or identities. We monitor for duplicate accounts and close them without refunding any balance. If you have forgotten your password or lost access to your account email, contact our support team for account recovery assistance.
Deposits, withdrawals, and xcashop payment methods
We at xcashop accept deposits through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, e-wallet virtual accounts. Each payment method has its own minimum and maximum limits, which we display in your account's deposit page in real time. You are responsible for verifying that the amount you deposit fits within these limits before you initiate the transfer.
Deposit processing times vary by method. mobile banking and e-wallet deposits (local payment, online payment, e-wallet) typically settle within seconds to a few minutes. Bank virtual-account transfers may take up to one business day. During national holidays (Idul Fitri, Idul Adha, Imlek), bank processing may be delayed. Once we receive confirmation from the payment provider, we credit your xcashop balance immediately.
Withdrawals from xcashop are processed to the same payment method you used for your deposit. You cannot withdraw to a different payment method for anti-fraud reasons. Your xcashop account must be fully verified before you can withdraw. Withdrawal requests are typically processed within one business day, though e-wallet withdrawals may complete faster.
Deposit and withdrawal holds
We may hold deposits or withdrawals pending verification if your account activity is flagged as unusual or if we need additional identity confirmation. Holds are typically resolved within 24–48 hours. Contact our support team if your transaction is held beyond the standard window.
Our xcashop game rules and settlement policies
We offer sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Each game type has its own rules, which we publish in our House Rules section. You are responsible for understanding the rules before placing a bet.
Sportsbook bets settle on the official match result published by the league. If a match is postponed or cancelled, your bet is voided and your stake is returned to your xcashop account. If a match is played but a dispute arises over the result, we resolve it using the official league scoresheetand referee report.
Live-dealer games (Baccarat, Roulette, Dragon Tiger, Sic Bo Dadu) are played in real time with physical or mechanical outcomes. Settlement is automatic: once the game round closes, our system compares your bet against the outcome and credits or debits your balance instantly. All our games use certified random-number generators or sealed mechanical equipment to ensure fairness.
Slot games and Aviator games are powered by certified software providers. Each spin is independent and unbiased. We do not control outcomes on behalf of the house — the underlying game engine determines all results.
Bonus terms and xcashop promotional offers
From time to time, we at xcashop may offer deposit bonuses or promotional credits to new or existing users. Any bonus offer is subject to specific terms: wagering requirements (how many times you must wager the bonus amount before you can withdraw), game restrictions (which games the bonus can be used on), and expiry dates (how long the bonus remains valid). We display these terms clearly in our promotion details before you claim any bonus.
Bonuses are forfeited if you do not meet the wagering requirement before the expiry date. We may cancel or modify bonuses at any time; we will notify affected users via email. Bonuses are non-transferable and cannot be combined with other offers unless we explicitly state otherwise.
Dispute resolution and xcashop support
If you believe a bet has been settled incorrectly, a withdrawal is stuck, or you have questions about our terms, contact our support team through the help section in your xcashop account. Provide your account email, the bet ID or transaction ID in question, and a clear description of the issue. We respond to support inquiries in English and Indonesian within standard business response windows — usually within 24 hours on business days.
We investigate settlement disputes by reviewing our game logs and official league records. If we determine a bet was settled incorrectly due to a system error, we will correct the balance. If we determine the settlement was correct, we will explain why and the dispute is considered closed.
Your rights and our responsibilities on xcashop
We are responsible for protecting your personal data, maintaining secure payment processing, and ensuring our games are fair. We use encryption to secure your login credentials and payment information. We do not share your data with third parties except where required by law or to process your payments.
You are responsible for keeping your xcashop password confidential, managing your own account security, and setting your own play limits. We do not enforce session limits or pause your account automatically — account discipline is your responsibility. If you notice unauthorized activity on your account, change your password immediately and contact our support team.
By using xcashop, you agree not to use our platform for money laundering, fraud, or any illegal activity. We reserve the right to close accounts that violate these terms, suspend withdrawals pending investigation, and forfeit balances if we detect fraudulent activity.
Summary and final terms
These terms govern your use of xcashop and your rights and obligations as a user. Our services are available only where local law permits. Account opening requires identity verification. Deposits and withdrawals are processed through QRIS, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Game settlement is transparent and based on official results or certified random-number generators. Disputes are resolved by our support team within standard response windows.
We may update these terms at any time. Changes take effect when we post the updated version on our website. Continuing to use xcashop after a terms update means you accept the new terms in full. If you have any questions about our terms or policies, contact our support team.